Reality Show Audition: What W0uld Y0u D0?

25 05 2012

In recent months, I have had multiple experiences that were reality show worthy.  Up until now, my embarrassment kept me from blogging about them.  However, today’s experience wasn’t completely embarrassing (at least not for me – and my kids are too young to be mortified by my behavior.)  So, I thought I would write about today’s incident, and then, perhaps, I will summon the courage to write down the first and second incident.

Title:  Auditioning for What W0uld Y0u D0?

Alternative Title:  How I Staged A Mutiny At Great Clips.

PJ is a twirly girly.  She twists her hair into knots on a daily basis.  This unconscious behavior even occurs in her sleep.  The only thing that seems to help is keeping her hair short, which she loves.  When she first started twirling I told her if she didn’t stop I would cut her hair as short as Little Dude’s (#2 clippers).  She got super excited.  It took me weeks to convince her that that wasn’t actually a good idea.

I like short-hair on girls, but I despise the process of getting a hair-cut.  So I avoid it when possible.  PJ’s hair has been growing for a couple months. She vacillated between wanting to wear it in pony tails and wanting to have it cut.  Late last week, she decided on short and has been begging me everyday since to take her to the stylist.  Today, we finally made it to Great Clips.

When we showed up they had a 20 minute wait which would have made us late for swim class.  Much to PJ’s distress, we needed to postpone the cut for an hour.  They explained we could not put our name on a list or make an appointment from in the store, but we could go on-line to make an appointment.  Not a very convenient system, really, but okay.

After swimming we headed back to Great Clips, not having gone on-line but willing to take our chances with the wait.  When we got there we were third in line and another stylist was supposedly on her way in.  About 5 minutes later, she called and said she forgot she was scheduled, but would head in shortly.  The fact that I know this is testament to just how small the store is and how everyone in there knows exactly what is going on with everyone else.

I broke out a game and tried to keep the kids happy while we waited.  It probably took about 10 minutes… it is hard to keep track of time while simultaneously keeping my kids from destroying a public building.

When it was PJ’s turn, the stylist, Kit, was available.  Kit and I talked about the cut PJ wanted and she went to work while Little Dude and I settled into an empty chair across the aisle.

As previously mentioned, I am a hair cut freak.  I hate getting my hair cut.  And I hate getting the kids’ hair cut.  So, I actually try to tune out when the kids are in the chair.  But I could hear Kit chatting PJ up.  The first thing she asked her, “Are your ears pierced?” caught my attention. I don’t know what PJ replied, I am pretty sure she doesn’t know what pierced means.  Then I heard Kit say, “Well, maybe you can get them pierced this summer.”  To which I replied from across the salon, “Or, when she turns 13.”  I was pretty annoyed as piercing is clearly a personal family choice and I don’t need to start arguing with PJ about it now, thanks to KIT planting ideas in her head.

Of course, Little Dude was being Little Dude so I really did not have time to wallow in anger.  I was needed to help him investigate how the hydraulic system worked in the chairs, how blue the lollipop I bribed him with was turning his tongue, and whether he actually could drink from the water fountain by himself.

Despite the chaos, it was impossible to miss the drama that began to unfold.  A middle-aged woman of Indian descent sat down in a stylist named Brenda’s chair.  After a bit they came to an impasse.  The customer explained that she did not like her current haircut which she received at another salon.  However, she did like the haircut that Kit gave her previously.  Apparently she did not know the right words to use to describe the style.  (I can so relate to this… I have no idea if I want my hair stacked or wedged or undercut… I don’t know what these words mean.  I now take photos in and say, “Will this work on my hair?” )

I am not sure whose idea it was but Brenda turned to Kit, while the customer moved to another empty chair in the salon.  Brenda started by saying, “We are having a communication problem,” (which sounded to me like she was saying, this woman’s English sucks.)  She then explained the situation to Kit and said, “Since she liked the cut you gave her, she is going to wait for you.”

I don’t remember how I cut HER hair.” Kit replied in a loud and curt tone.

The conversation between Kit and Brenda continued while the client sat less than 10 feet away.  Including the three stylist, me and my kids, and the other clients there were 11 people in the room, ALL of whom could hear EVERY WORD that was being said.

Kit was basically ranting, “If SHE wanted to see me, SHE needed to request me as soon as SHE walked in the door.”  Part of the crisis was that she had another client waiting that had specifically requested her.  But I am sure all of this could be remedied by talking to the woman directly.  Instead she just went on in a disrespectful tone.  She kept referring to the client as SHE even though SHE was sitting a few feet away. It was insulting to the client and uncomfortable for everyone in the room.

Thankfully, Little-Dude-The-King-Of-Destruction, Little-Dude-The-King-Of-Distraction, pulled me away from the drama.

Next thing I knew, PJ was finished.  The client, who still had not had her haircut, and I were both at the reception desk when Kit started giving her a lecture.  Kit’s voice was raised and she was explaining ad nauseum that the client SHOULD have requested her, or booked her appointment on line.  She then went on to explain, ad nauseum, that another one of her clients requested her specifically and had already come back twice today to see her (which we ALL already knew from her previous rant.)

She was LECTURING this other adult, a woman who was probably older-than-her, about how she would HAVE to wait, or something. I didn’t quite get it – despite standing less than 12 inches from both of them.  She just kept going on and on and on.  And the client said nothing, nothing, nothing… just stood there politely.

Finally, Kit ran out of steam.

She turned her attention to me and started explaining the technical details of how she cut PJ’s hair different.  I was avoiding looking at her.  I replied something non-committal and tried to get her to take my debit card.  BUT she KEPT talking to me.  She seemed to be seeking validation and trying to prove what a reasonable person she was. But she was kissing up to the wrong lady…

I finally said, “It really does not matter to me.  I just want to pay and go.”

She said something, I honestly don’t know what it was, but somehow it encouraged me to explain, “I have listened to you talk enough and I really just want to get out of here.  Your complete lack of professionalism with the way you talked about this lady in front of her as if she wasn’t here was outrageous and I just want to go.”

So Kit began to explain how SHE was JUST TRYING to explain that you can check in on-line and if you want a certain stylist you need to say so right away.

I said, “No, that is not what I am talking about.  I am talking about YOU talking about this client in front of her and the rest of us.  There is no excuse for being rude and unprofessional.  It has nothing to do with the computer system or the way people check in.”

Of course she had an immediate epiphany – NOT.

She continued to try to explain to me how the line was long and how the system worked.

So I leaned down on the counter, clasped my hands together and calmly tried AGAIN to explain that it was HER BEHAVIOR that was the issue.  There is never an excuse to talk about someone in front of them as if they were not there.  Nor is it ever okay to talk about a client in front of a room full of other clients.

At some point in the conversation Brenda stepped in to tell me about the other stylist who hadn’t shown up.  So now I was trying to explain professionalism to Brenda at the same time as I was explaining it to Kit.

I remained calm, and realized it was probably a waste of time.  I actually wanted the conversation to end, but I also was NOT going to accept their excuses.

Kit finally rang my card.  The mistreated client looked over at me and said, “Thank you.”

I replied, “You are welcome.  I certainly hope you are never going to come here again and never going to give them any of your money.”

At which point she tried to explain that she really was trying to leave and was just trying to pay Brenda for her time.

I gathered my children and left.

The client walked out after me and said, “Thank you,” again.

I said, “I know that was a waste of time.  There really is no point in trying to explain manners to someone who obviously was not taught them by her mother.  “

The client said, “Your children are lucky to have you.”

Then, from behind us another client appeared.  It was the elderly lady who had come back multiple times to wait for Kit.

She said, “I decided not to give them my money.  I will go somewhere else.”

I have no idea if a comment was made about me or the other client after we walked out, or if the elderly lady was just moved by my speech alone.  Ultimately, it doesn’t matter.

I stood up for another person… in front of my kids… which SHOULD matter more to me than what Kit and Brenda think.

When we walked outside John Quinones of What W0uld Y0u D0? was NOT waiting for us… thankfully.  Because that guy really drives me nuts.

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13 responses

25 05 2012
Scooping it up

I wish I could have been there. You rock. ROCK. Go semi!

26 05 2012
Lauren

Good for you! I never have the guts but so wish I did. Modelling it for your kids gives them a leg up on being proactively just.
And how frustrating is it when someone can NOT stop blaming? That is my husband’s entire family.

26 05 2012
barbaloot

Whooo hooo! Go you!

26 05 2012
The Lost Planetista

Mutiny at Super Cuts. I love it!
*out of fairness, and I would tell Kit this to her face, PJ’s hair cut is adorable.

26 05 2012
Semi-Feral Mama

I know, TLP, I actually gave her a tip because I figured that had to do with the haircut. Also, she had these beautiful brown eyes that I was staring into while I was telling her what a rotten professional she was. I kept wanting to pause to compliment them, but then everyone would have just thought I was crazy.

26 05 2012
claudia

And this whole dichotomy is everything that I love about you :). YES THAT IS A SMILEY FACE.

26 05 2012
jcmarie

You GO! You totally would have been the John Q subject that made me cry like a baby. GOOD FOR YOU!

26 05 2012
casa bicicleta

Man alive girlfriend, you have one brass pair. High five.

26 05 2012
tesi

balls. you got ’em in spades. love it

28 05 2012
petalsofzuzu

I am tearing up over your awesomeness.

28 05 2012
shannoncl

COJones. mmmwwwwaa

29 05 2012
Rebekah

Good for you. It is too easy to not say anything at all. You did a good thing.

2 06 2012
Melanie

Love it! And now I can tell Ben I’m not the only one who “makes a big deal about things.”

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